CONTOH SURAT REPLY COMPLAINT
Foster’s Master Builders Ltd
21 Lodge Lane
Tel: 0114 2872222
17 June 2004
Mr Richard Whitley
25 Finch Avenue
Dear Mr Whitley
BUNGALOW AT 1 CRESCENT ROAD, MARLBOROUGH, LEEDS
Thank you for your letter of 15 June. I am sorry that the estimated period for completion of your bungalow has already been exceeded. I realize how much inconvenience this delay must be causing you.
I would, however, ask you to remember that we have had an exceptionally severe winter. This made work on the site extremely difficult during several periods of heavy snow. Secondly, there was a nationwide shortage of building materials earlier this year, from which the trade is only now recovering. Had it not been for these two unforeseen difficulties, the estimated completion period of 8 months would have been met.
Fortunately the weather has improved a lot in recent weeks and as such work on your bungalow is now proceeding smotthly. Unless there are any other unforeseen delays I can safely guarantee that the bungalow will be ready for you by the end of August.
Please do not hestitate to telephone me if you have any further questions.