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CONTOH SURAT REPLY COMPLAINT

12 Apr

CONTOH SURAT REPLY COMPLAINT

Foster’s Master Builders Ltd
21 Lodge Lane
Sheffield
S31 3ES

Tel: 0114 2872222

GH/ST

17 June 2004

Mr Richard Whitley
25 Finch Avenue
Marlborough
Leeds
LS20 2JT

Dear Mr Whitley

BUNGALOW AT 1 CRESCENT ROAD, MARLBOROUGH, LEEDS

Thank you for your letter of 15 June. I am sorry that the estimated period for completion of your bungalow has already been exceeded. I realize how much inconvenience this delay must be causing you.

I would, however, ask you to remember that we have had an exceptionally severe winter. This made work on the site extremely difficult during several periods of heavy snow. Secondly, there was a nationwide shortage of building materials earlier this year, from which the trade is only now recovering. Had it not been for these two unforeseen difficulties, the estimated completion period of 8 months would have been met.

Fortunately the weather has improved a lot in recent weeks and as such work on your bungalow is now proceeding smotthly. Unless there are any other unforeseen delays I can safely guarantee that the bungalow will be ready for you by the end of August.

Please do not hestitate to telephone me if you have any further questions.

Yours sincerely

GANESH HASSAN
Manager

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